4 American Society for Quality, Quality Press, Milwaukee by ASQ All rights reserved. Published 2005 Printed in the United States of America Library of Congress Cataloging-in-Publication Data Tague, Nancy R., 1955 The quality toolbox / Nancy R. Tague. 2nd ed. p. cm. Includes bibliographical references and index. ISBN (soft cover, perfect bind : alk. paper) 1. Group problem solving. 2. Self-directed work teams. I. Title. HD30.28.T '036 dc ISBN No part of this book may be reproduced in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, without the prior written permission of the publisher. Publisher: William A. Tony Acquisitions Editor: Annemieke Hytinen Project Editor: Paul O Mara Production Administrator: Randall Benson ASQ Mission: The American Society for Quality advances individual, organizational, and community excellence worldwide through learning, quality improvement, and knowledge exchange. Attention Bookstores, Wholesalers, Schools, and Corporations: ASQ Quality Press books, videotapes, audiotapes, and software are available at quantity discounts with bulk purchases for business, educational, or instructional use. For information, please contact ASQ Quality Press at , or write to ASQ Quality Press, P.O. Box 3005, Milwaukee, WI To place orders or to request a free copy of the ASQ Quality Press Publications Catalog, including ASQ membership information, call Visit our Web site at or Printed on acid-free paper
Quality Toolbox By Nancy R Taguepdf
27 1 How to Use This Book Acarpenter with only a hammer, a screwdriver, a pair of pliers, and a straightblade saw can build cabinets that are functional, but plain and crude. The carpenter with many different tools at hand will be able to create unique and well-crafted items and solve problem situations. Like a carpenter s toolbox, The Quality Toolbox provides you with a choice of many tools appropriate to the wide variety of situations that occur on the road to continuous improvement. In fact, 148 different tools and variations are described with step-by-step instructions. What is a quality tool? Webster defines a tool as: Any implement, instrument, or utensil held in the hand and used to form, shape, fasten, add to, take away from, or otherwise change something.... Any similar instrument that is the working part of a power-driven machine.... Anything that serves in the manner of a tool; a means. 1 So tools are relatively small, often parts of a larger unit; they do something; each is designed for a very specific purpose. Thus, concepts are not tools, because they don t do anything, and methodologies or systems are not tools, because they are large and do too many things, although each of these have been called tools. Quality tools are the diagrams, charts, techniques and methods that, step by step, accomplish the work of quality improvement. They are the means to accomplish change. If the Toolbox were only a step-by-step guide to many tools, it would be difficult to use. No one wants to read such a book cover to cover. How can you know a tool will be useful if you don t already know the tool? Several aids help guide you to the right tool for the situation. 1 2ff7e9595c
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